Monitoring
Your machines, network gear, and services are watched so failures surface as alerts instead of as an employee who cannot work.
- Disk, memory, and health alerts
- Network device and uptime checks
- Early warning on failing hardware
Managed IT
Ongoing IT care so problems never get their turn.
Managed IT is the difference between finding out your backup failed during an audit and finding out the week it happened. You get monitoring, maintenance, and an owner who knows your environment — for a fraction of what in-house IT costs.
What's covered
The work that keeps a small business running.
Everything below is proactive: scheduled, checked, and reported on, rather than waiting for a phone call.
Maintenance
Routine housekeeping that keeps computers fast and predictable rather than mysteriously slower every quarter.
- Scheduled cleanup and tuning
- Driver and firmware attention
- Hardware lifecycle planning
Patching
Operating system and application updates applied on a schedule, so known vulnerabilities do not sit open for months.
- Windows and application updates
- Firmware on network equipment
- Verification that patches actually applied
Backup
Backups configured, monitored, and verified — because a backup nobody has tested is just a hopeful assumption.
- Business data and Microsoft 365 content
- Failure alerts, not silent skips
- Restore checks so recovery is proven
Security awareness
Most incidents start with a convincing email. Your staff get practical education on what to look for and what to do next.
- Phishing and social-engineering training
- Password and MFA hygiene
- A person to ask before clicking
Microsoft 365 administration
Your tenant managed properly: licensing, accounts, mail flow, sharing, and security settings that match how you work.
- User onboarding and offboarding
- License right-sizing
- Mail flow, sharing, and MFA policy
Outcomes
What you actually get out of it.
Managed IT is not a product you install. It is a set of outcomes you can feel in a normal week.
Less downtime, because the failures that used to stop a workday get caught while they are still small. Protected data, because backup and Microsoft 365 security are configured deliberately and checked, not assumed. And no in-house IT to hire, manage, or replace — you get the coverage without the headcount.
You also get context. Because the same person handles your monitoring, your migrations, and your Tuesday-afternoon printer problem, the advice you get accounts for how your business actually operates and what you already own.
You are a good fit if you
- Have somewhere between a handful and a few dozen computers
- Run on Microsoft 365 and care about email security
- Have no one internally who owns IT
- Have been burned by a slow or anonymous help desk
- Want documentation you keep and can hand to anyone
Getting started
How onboarding works.
No drawn-out sales process. The first conversation is usually enough to know whether this is a fit.
- 01
Conversation
Call or book a time and describe what you have, what breaks, and what worries you. You will get a direct read on whether managed IT or project work is the better move.
- 02
Assessment
A look at your computers, network, backup, and Microsoft 365 tenant to find the gaps that matter most — the failing drive, the missing MFA, the backup that has been silently skipping.
- 03
Cleanup and documentation
Fix the urgent gaps, then write down what you have: devices, licenses, network layout, and how things are configured. That document is yours.
- 04
Ongoing care
Monitoring, patching, backup checks, and Microsoft 365 administration run on a schedule, with a real person to call when something needs a human.
Client experience
Long-running relationships, not contracts you forget about.
OK Computer has provided our IT services for over 10 years. They are highly reputable and do an excellent job keeping us cyber safe, educating our staff on cyber awareness, and is proactive in making suggestions on streamlining our electronic processes. I would highly recommend OK Computer, Craig is top notch!
Craig has been super helpful and easy to work with.
Questions
Before you call.
- Do I have to sign up for managed IT to get help?
- No. Plenty of clients start with a single project or an hourly break-fix visit. Managed IT is for businesses that want the proactive side handled continuously.
- Is my business too small for this?
- Not at all. Whether you are a two-person office or a twenty-person shop, you need the same fundamentals — secure email, working backups, patched machines, someone to call when things break. OK Computer delivers those at a size that fits.
- Who will I actually be dealing with?
- Craig Cummings, the owner. He does the assessment, the work, and the follow-up, so nothing gets translated through a dispatcher.
- What about work outside the ongoing scope?
- Larger changes — a migration, a new network, a surveillance install — are handled as projects with an estimate provided upfront.
Want a straight answer on where your IT stands?
Book a time or call and describe your setup. You will get an honest read on what needs attention first, whether or not you sign up for anything.