How-To - Troubleshoot and Fix Google Updates Disabled by Administrator

Symptom

Google Chrome updates are unexpectedly disabled by your administrator even though no known policies have been applied in gpedit, Intune, etc.

Solution

### 🧹 **4. Remove Policies**

To remove a policy:

- **Group Policy**: Set the policy to **"Not Configured"** in `gpedit.msc`.

- **Registry**: Delete the corresponding key under:

```

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome

```

(Be cautious—editing the registry can be risky.)

From Copilot...

To edit the Chrome policies shown at `chrome://policy`, you need to modify them at their **source**, which depends on how the policies were applied. Here's how to manage them:

---

### 🔧 **1. Identify the Policy Source**

Go to `chrome://policy` and look at the **"Source"** column:

- **Platform**: Set via Windows Group Policy or macOS/Linux equivalents.

- **Cloud**: Set via Google Admin Console (for managed Google Workspace accounts).

- **Enterprise default**: Built-in defaults for enterprise environments [1](https://support.google.com/chrome/a/answer/9024365?hl=en).

---

### 🖥️ **2. Edit Platform Policies (Windows Group Policy)**

If the source is **Platform**, follow these steps:

#### a. **Download Chrome Policy Templates**

1. Download the Chrome policy templates.

2. Extract the ZIP and copy the `.ADMX` and `.ADML` files to:

- `C:\Windows\PolicyDefinitions` (for ADMX)

- `C:\Windows\PolicyDefinitions\en-US` (for ADML)

#### b. **Edit via Group Policy Editor**

1. Open `gpedit.msc`.

2. Navigate to:

```

Computer Configuration > Administrative Templates > Google > Google Chrome

```

3. Find and configure the desired policy.

4. Run `gpupdate /force` in Command Prompt to apply changes.

5. Restart Chrome and go to `chrome://policy` → click **Reload Policies**.

---

### ☁️ **3. Edit Cloud Policies (Google Admin Console)**

If the source is **Cloud**, you need to be a Google Workspace admin:

1. Go to the Google Admin Console.

2. Navigate to:

```

Devices > Chrome > Settings > Users & browsers

```

3. Select the organizational unit.

4. Modify the desired policy.

5. Changes apply when users restart Chrome or refresh policies.

---